Did you have a good experience with us?
It was fabulous! I got a great deal, and friendly expedient service!
I won't speak for all of the staff at this location--but I have had repeated issues. In general, I found their staff to be unscrupulous, uneducated, and unhelpful. They have caused all number of issues after working on my watches, from smaller things like leaving dust and hairs on the dial or smudges on the crystal, to more serious issues like not putting bracelets back together properly after sizing, putting a tachymeter chapter ring back in oriented wrong, or (most seriously) damaging my chronograph to the point that the seconds hand failed to move properly once the chrono was activated. The worst part was when they (incorrectly) told me there wasn't anything that could be done to fix their mistake. Quite frankly, taking your watches here for service is nothing short of playing roulette--and you put your chips on the 1st 12. That is to say, I wouldn't risk it for anything more difficult than a battery change (which you can do yourself with a rubber ball, depending on the type of case back your watch has.) I never bought a watch from them, so I can't attest to that. I'm sure it's at least amicable. The same goes for jewelry and engraving--no comment. The one saving grace is that they might direct you to their Alderwood location, a place that can (and in my case, DID) fix things for you. I don't have anything against Arc Watch Works & Engraving, in fact, I endorse them and want it known that they are my choice for watch repair. . . but if you intend to get your watch serviced by them, don't go to Northgate.
best place and very respectful people. you should go cause you definitely get good service and price
My experience was great. They were fast, knowledgeable and answered to all my questions kindly. I will be back whenever I need more work done on my watch.
Stopped in for a super quick watch band repair before an int'l trip. I provided the replacement band; wasn't sure if they could do it, but they were able to...READ MORE
I brought my ailing Seiko Dive Watch into Arc Watch Repair and Engraving. I was greeted with a smile from Ashley. She took the watch, opened it up and out...READ MORE
Replaced my Victorinox watch battery. Very professional and well trained. Scott was especially helpful. Glad to do business with these guys!READ MORE